Terms & Conditions
The contract becomes valid through the publisher’s letter of acknowledgement.
The order can be cancelled within 14 days in writing by mail, fax or e-mail to Carl Hanser Verlag GmbH & Co. KG, Kolbergerstrasse 22, 81679 Munich, Germany, whereby the postmark date will suffice as proof that the cancellation was made within the deadline.
Delivery by mail through our delivery service:
Verlegerdienst Muenchen GmbH
Gutenbergstrasse 1, 82205 Gilching/Germany.
The subscription rate consists of the subscription itself plus postage. All prices include the current legal VAT and are listed separately.
The regular subscription period is one year. The subscription will be automatically renewed for a further year unless it is cancelled in writing at the latest six weeks before expiration of the subscription period.
The VAT will be indicated separately on the invoice.
For subscriptions including free downloads from the online archives: The availability of this service will be ensured within the limits of the technical conditions and may at times be restricted due to necessary maintenance work. Claims for damages are not possible if the service is temporarily not available.
Out-of-court settlements: We do not engage in out-of-court settlements before consumer arbitration bodies.
Data Protection Policy:
All personal data processing by Carl Hanser Verlag is carried out in strict adherence to the EU GPDR and the new Federal Data Protection Act.
We process personal data (Master data such as name, address, enrollment certificate, bank details as well as communication data such as telephone, fax and e-mail) to handle orders or services (also through the use of service providers) according to your order within the limits of the law. Legal basis: Fulfilment of contractual obligations (article 6 paragraph 1b GPDR). Your personal data shall be processed for the duration of the business relationship in consideration of statutory storage and documentation obligations as well as limitation periods.
Each individual is entitled to information on his or her stored personal data, rectification, restriction of processing and deletion in consideration of legal provisions, data portability, and appeal to the responsible regulatory authority.
Being our client, we will additionally inform you (within the limits of the law) of our offers similar to previously ordered goods and services. Legal basis: Safeguarding legitimate interests (article 6 paragraph 1f GPDR).
Revocation instruction: You may object at any time (going into effect for the future) to the processing of your personal data for the purpose of safeguarding legitimate interests (article 6 paragraph 1f GPDR) by sending an informal notice to Carl Hanser Verlag GmbH & Co. KG, Kolbergerstrasse 22, 81679 Munich, e-mail: firstname.lastname@example.org, Germany.
Contact for questions and responsible authority:
Terms & Conditions for Registered Users
Please find the terms & conditions for registered users here .