back to top
My wish lists
Save your wish list
If you want to add more content to your wish list, simply log in. If you do not have a user account, please register for the Hanser Customer Center.

» Do you already have a user account? Please log in here.
» Don't have a user account yet? Please register here.
Your wish lists
If you want to use your wish list during your next visit, simply log in. If you do not have a user account, please register for the Hanser Customer Center.
» Do you already have a user account? Please log in here.
» Don't have a user account yet? Please register here.

« Back

Your advantages at a glance

  • One login for all Hanser portals
  • Individual home page for faster access to preferred content
  • Exclusive access to selected content
  • Personal wish lists on all portals
  • Central management of your personal information and newsletter subscriptions

Register now
Deutsch
Bookmark Bookmarked
01-26-2016

Sumitomo (SHI) Demag Strengthens Sales and Customer Service

Sumitomo (SHI) Demag presents new sales structures with a special focus on application-oriented consultancy and industry-specific solutions as well as a new globalized customer service concept with a stronger market presence of the company’s sales and service department.

Sumitomo (SHI) Demag installs new teams to tackle future market requirements: Tim Hassler, Head of Business Development Automotive, Arnaud Nomblot, Head of Business Development Packaging, Paolo Zirondoli, Head of International Sales Development, Naoto Ikeda, Head of Business Development All-Electric (from left, © Sumitomo (SHI) Demag)

Sumitomo (SHI) Demag installs new teams to tackle future market requirements: Tim Hassler, Head of Business Development Automotive, Arnaud Nomblot, Head of Business Development Packaging, Paolo Zirondoli, Head of International Sales Development, Naoto Ikeda, Head of Business Development All-Electric (from left, © Sumitomo (SHI) Demag)

Launching the Business Development Team Automotive, spearheaded by Tim Hassler, and the Packaging Team surrounding Arnaud Nomblot, Sumitomo (SHI) Demag has now tapped into its specialists’ industry-specific expertise in order to offer customer solutions with an industry-related focus. Like the existing Business Development All-Electric Team headed by Naoto Ikeda, both new teams will be responsible for the strategic alignment and advancement of the different business units.

The main focus will be on understanding customer requirements and identifying future trends. Hand in hand with technical experts, this intelligence will then be used to develop industry-specific solutions. Sumitomo (SHI) Demag’s launch of a new Application Engineering Center, headed by Thomas Brettnich, has enhanced the company’s application-specific consultancy services, which can now be provided at the tender proposal stage: specific requirements are discussed with the customer and analyzed strategically so as to develop tailor-made solutions. Moreover, the company has planned investments into pre- and after-sales customer care. The new concept includes special training programmes as well as optimization services for the customer’s entire line.

Expanding the corporate sales structures and activities in strategic markets is another step towards international customer care and serves to boost the global market presence of Sumitomo (SHI) Demag. As Head of International Sales Development, Paolo Zirondoli will accept this new challenge. Zirondoli has twenty-five years of experience in the plastics industry, eleven years of which he gathered working for the Italian subsidiary of Sumitomo (SHI) Demag, when it was still operating under the name of Demag Plastics Group. Prior to his present appointment, Zirondoli was Head of Sales for southern Europe and South America with a German injection molding machinery manufacturer.

On 1 October 2015, Andreas Holzer was appointed Head of Customer Service. He explains the new strategy: “National and international support as well as customer satisfaction are at the top of our agenda. This is the objective of our new Central Technical Customer Service”. Merging the former teams means that Sumitomo (SHI) Demag is now pooling its expertise in order to provide better availability for customers. The central approach also optimizes the company’s spare parts management – customer requests can now be serviced even faster and with more flexibility.

Company profile

Sumitomo (SHI) Demag Plastics Machinery GmbH

Altdorfer Str. 15
DE 90571 Schwaig
Tel.: 0911 5061-0
Fax: 0911 5061-750

Newsletter

Would you like to subscribe to our Newsletters on plastics technology and profit from the latest information?

Subscribe here

Subscribe here

Job Advertisements

Looking for a new challenge? Check out our jobs market!

Job Advertisements

Patents Stimulate Innovation

Patents encourage innovation: Stay on the ball with the latest innovations in the plastics industry in our patents section.

Patents