Engel Restructures Service Offerings
Engel Austria, Schwertberg, has reorganized its service products and services under the Engel plus banner. The objective is to create added value for their customers and, thus, to improve their competitive advantage.
Training and service are firm features of Engel system philosophy. Engel plus makes its service portfolio even more transparent, thus opening up optimization potential for existing machines, robots and plants. Engel plus ranges from global on-site support with spare parts logistics, remote services and a 24x7 hotline, maintenance and repair contracts at fixed prices to retrofitting options and optimization tools, application engineering consultancy and professional training and eLearning offerings.
"Above all, the topic of retrofitting is becoming increasingly important against a background of increasing efficiency pressure," says Wolfgang Degwerth, Head of Engel Austria's Customer Service Division. The company offers a wide spectrum of products for a variety of tasks. Even older injection molding machines and control unit generations can be improved in terms of energy-efficiency, shot weight constancy and maintenance overhead minimization. At the same time, Engel plus allows for retroactive integration of additional process steps, technologies and automation. To fulfill the customer's specific requirements, the company develops individual software solutions.
More than 550 staff are employed in customer service and training at Engel's global plants and subsidiaries. To ensure top quality standards for their services worldwide, all Engel service engineers and trainers are regularly required to take part in training and testing.
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