Endress+Hauser Inaugurates New Customer Center
Endress+Hauser, global provider of measurement instrumentation, services and solutions for industrial process engineering, has inaugurated a new 80,000 square feet state-of-the-art Customer Center in Greenwood, Indiana, USA. This USD 16 million investment in infrastructure helps to optimize customer support and further underscores Endress+Hauser’s commitment to the US market and its loyal customers in the Americas.
Over the past few years, Endress+Hauser has continued to grow its market share in the United States and around the world. During the last 5 years, Endress+Hauser has invested approximately USD 150 million into its US operations alone in order to expand its flow, level, pressure, analytical and temperature manufacturing capabilities as well as investments in support structures, projects, services and training organizations. This figure does not include expenses related to the recent acquisitions of SpectraSensors, Inc. and Kaiser Optical Systems, Inc., both specialized in advanced analyzer technology.
To help customers keep up with today’s challenges, Endress+Hauser’s new, state-of-the-art Customer Center is suited to greet visitors with a top-notch certified training facility with multiple classrooms and its largest yet PTU controlled by Rockwell Automation’s PlantPAx system for real-world process simulation with over 120 measuring points. Todd Lucey, Managing Director of Endress+Hauser Sales Center USA, believes that one of the keys to market success in the US is owed to heavy investments made in customer training – the new Customer Center being one of them. “Customers can send operators, maintenance personnel, engineers and other process people to our new Customer Center to get hands-on, real-world application expertise in a state-of-the-art customer training facility,” he said.
The Customer Center allows Endress+Hauser to provide additional, tailored service and support to its customers, for example with factory acceptance testing. Training, repair, and calibration are now stationed under one roof for faster, more accurate and efficient customer service and turnaround – with additional space for increased customer technical support with technicians available around-the-clock to answer customer questions, needs and concerns.
Endress + Hauser Messtechnik GmbH+Co.KG
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