Comexi Applies Remote Communication System
Assistance in Real Rime Through Augmented Reality Glasses
The Spanish specialist in machine solutions for the packaging industry Comexi, Riudellots de la Selva, Spain, continues to strengthen its technical service unit. As a result, the technical team has been reinforced with a large number of engineers, including software engineers, mechanical engineers, R & D and process engineers. In total, they already account for 60% of the unit´s specialists.
Another of the key points of this division has been the reinforcement of its service of consulting, detection and resolution of problems, with the implementation of an improved service. The company always receives 12,000 consultations a year, of which 99% are telematic.
The assistance carried out by the company also includes the management of the spare parts of all product lines anywhere in the world; the development of annual operational maintenance programs that optimize the productivity of the equipment by reducing downtime through the PAP system (Periodic Assistance Program); follow-up audits and retrofittings to revamp machines and extend their useful life, as well as upgrades to improve productivity.
All this is managed worldwide since the company, in addition to the headquarters in Riudellots de la Selva, Girona, has delegations in the US, Russia and Southeast Asia, two production plants in Brazil and Italy and field engineers who develop their work for the service unit in countries such as Argentina, Uruguay, Colombia, Mexico, Guatemala, the Dominican Republic, United Kingdom, Russia, Thailand and India, among others.
Improved Effectiveness with Remote Support Plus Technology
Among all the improvements and innovations carried out, this last year highlights the implementation of front-line technology in augmented reality, Remote Support Plus. A remote communication system that, thanks to the use of smart glasses with augmented reality, allows information sharing between field technicians and the support department in real time and vision, helping to reduce machine downtime and improving efficiency in a clear way
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