back to top
My wish lists
Save your wish list
If you want to add more content to your wish list, simply log in. If you do not have a user account, please register for the Hanser Customer Center.

» Do you already have a user account? Please log in here.
» Don't have a user account yet? Please register here.
Your wish lists
If you want to use your wish list during your next visit, simply log in. If you do not have a user account, please register for the Hanser Customer Center.
» Do you already have a user account? Please log in here.
» Don't have a user account yet? Please register here.

« Back

Your advantages at a glance

  • One login for all Hanser portals
  • Individual home page for faster access to preferred content
  • Exclusive access to selected content
  • Personal wish lists on all portals
  • Central management of your personal information and newsletter subscriptions

Register now
Deutsch
Bookmark Bookmarked
10-17-2013

Coperion introduce new customer portal for service orders

Coperion GmbH, Stuttgart/Germany, presents its new service portal MyCoperion at K 2013 in Duesseldorf. This private area of the Coperion website offers customers a quick and easy way of checking the status of offers and existing service orders, rapidly identifying and requesting spare parts in a digital catalogue and downloading operating manuals. This online service is divided into four modules and can be accessed from the Coperion home page with just one click. The service portal allows customers to efficiently communicate with Coperion service staff since both parties have access to the same database. At present, customers of Coperion's Stuttgart and Weingarten/Germany offices can use the service portal and additional locations are under development.

Pictures and diagrams in the digital spare parts catalogue mean that the desired spare parts can be identified and ordered. (figure: Coperion)

Pictures and diagrams in the digital spare parts catalogue mean that the desired spare parts can be identified and ordered. (figure: Coperion)

MyCoperion modules at a glance

In the MyCoperion Offer Tracking module, customers can find information about the status of their current spare part requests for quotation. In addition to identifying part numbers, description names and available number of units, customers can retrieve relevant details such as their contact name and consignee.

The MyCoperion Order Tracking module provides users with real-time information about current order status. Order Tracking enables customers to view the status of their placed orders including latest scheduled delivery dates, dispatch date, carrier and, if applicable, tracking number.

The MyCoperion Spare Parts Catalogue allows customers to view and select, using an online shopping basket, all spare parts for machinery supplied by Coperion. User-friendly navigation means wear parts can be quickly and simply identified. When it comes to customer questions about their machine or selecting the right spare parts, communication is easy and quick, because customers and Coperion service staff have access to the same data. Finally, the module allows heavily used spare parts to be identified, so spare part stock levels can be optimized.

The MyCoperion Operating Manuals module offers customers operating manuals for their machinery in digital (XML) format. These are available in English and German and replace paper documentation for newly ordered systems and machinery.

additional links
Company profile

Coperion GmbH

Theodorstr. 10
DE 70469 Stuttgart
Tel.: 0711 897-2515
Fax: 0711 897-3981

Newsletter

Would you like to subscribe to our Newsletters on plastics technology and profit from the latest information?

Subscribe here

Subscribe here

Job Advertisements

Looking for a new challenge? Check out our jobs market!

Job Advertisements

Patents Stimulate Innovation

Patents encourage innovation: Stay on the ball with the latest innovations in the plastics industry in our patents section.

Patents