Milacron Forms "One Milacron Lifecycle Advantage"
Milacron Holdings Corp., Cincinnati, OH/USA, an industrial technology company serving the plastics processing industry, are uniting their Aftermarket spare parts and service offerings into the One Milacron Lifecycle Advantage, supported with major investments.
Milacron has a vast array of aftermarket capabilities including preventative and traditional service and repairs, spare and replacement parts, and retrofits and rebuilds. In the past several months, with the invaluable feedback from customers, Milacron has undergone a thorough revamp of their aftermarket offering structure. As a result of the customer feedback, Milacron has set up key customer service centers in Afton, Ohio and Vsetin, Czech Republic with similar centers to open in China and India.
Customers can expect expanded language capabilities, faster response times to inquiries and service requests. An additional 21 field service technicians have been hired in North America bringing the total to 45 in order to better serve customers. The European One Milacron Customer Care Center houses a multilingual team of 32 customer service agents supporting Ferromatik injection molding machinery, Uniloy blow molding, DME mold supplies and CIMCOOL fluid technologies in 11 languages.
“At Milacron we’ve invested over USD 25 million into our Aftermarket service and parts offerings to serve our customers entire lifecycle over the last 12 months. These investments have driven double-digit growth over the past year. We’re ensuring Milacron has adequate feet on the ground, hands on the machines and having the right part at the right time to ensure our customers machines are running at peak performance levels,” said Ron Krisanda, Chief Operating Officer.
According to Krisanda, Milacron has worked diligently to improve parts availability and pricing by developing a dedicated supply chain and planners to ensure speed and off-the-shelf availability for all parts orders. As a result, Milacron has grown spare parts inventory by USD 2 million in the last year and USD 1.5 in the last six months in both US and European facilities. The company's online, interactive parts catalog has been extremely successful helping customers address their aftermarket needs immediately in the field. Since launch, there are over 12,000 machines listed online and over 6,000 registered users. The interactive parts catalog is a major part of the new Milacron eSTORE that will be launching in June.
Plastics Machinery Americas Headquarters
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